Privacy Policy
St. George Mold Remediation runs a phone line and this website for owners, tenants and managers dealing with mold or water damage at a property inside the City of St. George. Below is what personal information reaches the business through either one, what it is used for, which outside parties handle it, how long it stays on file, and how to see, correct or erase it.
Last updated: 2026-10-11.
What arrives with a call or a form
A request normally tells us who you are, how to reach you by phone and by email, where the St. George property is, and what is going on there, whether that is a stain creeping across a ceiling, a closet that smells musty or water that came in under a door. Photographs you send are filed with that request.
Calls to (225) 285-3983 are answered by an AI voice assistant rather than a person. The assistant runs on a service from an outside voice-AI provider. It asks for your name, a number to ring back, the property address and what is wrong, so that a call back can follow, and for that purpose calls may be recorded and transcribed. If you would sooner not speak to an automated system, the callback form on this page or a note to contact@stgeorgemoldremediation.com does the same job.
What the web server notes by itself
As with nearly any website, the server behind stgeorgemoldremediation.com keeps routine visit records: the IP address, the type of browser, which pages were viewed and the referring address. Those records are used for site-wide visit totals and for security logging, and for nothing beyond that.
What the information is used for
This business does not inspect or remove mold. La. R.S. 37:2158(A)(23) stops the firm that assesses mold at a Louisiana property from also remediating it there, so the site arranges an independent assessment first and, where removal turns out to be needed, a separate remediation contractor. Your contact details and your account of the problem are used to book that on-site assessment, to get a written quote into your hands and to follow up on the work once it is under way or finished. When a homeowner's insurance policy is paying, reports are sent to your adjuster only at your request.
Personal information collected here is never sold. It is also not used to retarget you with advertising after you leave this site.
Outside parties that handle it
Inside the job itself, your details are shared solely with the firms doing the assessment or remediation work at your property. A report prepared for an insurance claim reaches your adjuster on your instruction and not otherwise. A few ordinary outside services also handle the information along the way: the web host, the email service, the phone carrier that carries and directs calls, and the voice-AI provider behind the call assistant. Each of them sees only what its own task requires.
How long records are kept
Inquiry records, along with the quote paperwork that belongs to them, are held for seven years, so that an insurer can reopen a claim and later work at the same address has its history on file. Web-server logs are deleted after 90 days.
Seeing, correcting or erasing your information
You can have a copy of whatever personal information the business holds on you. Anything inaccurate in it will be put right once you point it out, and your records will be erased if you ask, except for anything a legal retention rule obliges the business to keep. Email contact@stgeorgemoldremediation.com or phone (225) 285-3983 and say which of these you want.
Privacy questions
Questions about this policy can go to St. George Mold Remediation by email at contact@stgeorgemoldremediation.com or by phone at (225) 285-3983.
Request a Callback
Writing it down suits some people better, and so does sending it after office hours. Put the details in here and a phone call comes back to you.
Talking it through instead? (225) 285-3983 picks up day or night; give the street address and what is wrong, and someone rings you back.
Is there damp or mold at a St. George address?
Ring (225) 285-3983 with the street address and what you have noticed, or fill in the form above and a call back will follow.
Call (225) 285-3983