Complaints Policy
If work at your property that was booked through St. George Mold Remediation (an assessment, a mold removal or a water-damage clean-up) has disappointed you, this page explains how to raise it, the stages a complaint passes through and the time each stage takes, and what stays open to you if the answer does not settle it.
Last updated: 2026-10-11.
Why complaints matter here
Each complaint is treated as serious. When an assessment, a remediation or a water-damage restoration at a property in the City of St. George falls short of what you expected, the business wants to know. A complaint shows where the work needs to get better, and acting on it protects the next St. George household that books a job.
Keep in mind how jobs here are divided. St. George Mold Remediation arranges the work but does not inspect or remove mold itself; because La. R.S. 37:2158(A)(23) bars one company from assessing and remediating mold on the same property, the assessment comes from an independent firm and the removal from a separate contractor. A complaint about either firm, or about the arranging, comes through the same door described below.
Three ways to make a complaint
- Email contact@stgeorgemoldremediation.com and put COMPLAINT in the subject line. Give the address where the work was done, the date it was done and what went wrong.
- Phone (225) 285-3983 and say you are calling with a complaint for the person who handles them. It is logged as a complaint while you are still on the call.
- Post: if paper suits you better, an email asking for the mailing address brings a reply that includes it.
What happens after a complaint comes in
- Receipt. Within two business days you are told the complaint has been received.
- Looking into it. The job's written scope is re-read along with all the paperwork held for it, and where it is needed, a return visit to the property is arranged to check the problem first-hand.
- Written answer. A written reply goes to you within fifteen business days, setting out what was found and any corrective step on offer.
- Still unhappy. If that reply does not satisfy you, the business says so in writing, which leaves you a plain record of what was offered.
Complaints handled here
- How well the assessment or remediation work was done.
- Communication that broke down, such as a missed appointment or a call that was never returned.
- Billing disagreements where the final charge differs from the work quoted.
- The behaviour of anyone who came to the property.
When the complaint is not settled
If a complaint cannot be resolved to your satisfaction, every right Louisiana law gives you remains yours, and the written answer records what was offered so you have it on paper. For copies of anything on file, ring (225) 285-3983.
No retaliation
Nobody is penalised for complaining. Making a complaint has no effect on whether this business will help you with a job in future.
Complaint records
Complaint files are retained for seven years and are yours to see on request.
Request a Callback
Writing it down suits some people better, and so does sending it after office hours. Put the details in here and a phone call comes back to you.
Talking it through instead? (225) 285-3983 picks up day or night; give the street address and what is wrong, and someone rings you back.
A new mold or water problem at a St. George property?
Call (225) 285-3983 and give the address and what you are seeing, or use the callback form above.
Call (225) 285-3983